My Deposits

Tenancy deposit protection is enforced in an attempt to safeguard your deposit and ensure it is returned at the end of the tenancy, provided the terms of your tenancy agreement have been met. 

Landlord/Agent Responsibilities

When renting in England & Wales, the landlord or agent must adhere to the following;

  • Protect your deposit with the scheme within 30 calendar days of being in receipt of the deposit
  • Send important information about deposit protection ('Prescribed Information') within the same 30 calendar days


How Does It Work?

  1. At the start of the tenancy, the deposit is handed to the landlord/agent
  2. The landlord/agent must protect it within 30 days, with a government authorised scheme (such as MyDeposits)
  3. Tenants protection is then confirmed, and the landlord/agent will send proof of the protection
  4. Depending on how the deposit is protected, at the end of the tenancy your deposit will either be returned by your landlord/agent, or MyDeposits will contact you directly to authorise the release of the deposit



If, at the end of your tenancy, you can't agree with your landlord over the value of the deposit, or you aren't satisfied with their explanation for withholding the deposit, you can use the free dispute resolution service through MyDeposits.

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