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Looking for a place to rent can feel like a time consuming task, but it doesn't need to be. We'll listen carefully to your requirements and match them with a list of properties that have the potential to be your ideal home. From modern apartments to charming family houses, we have an extensive range of properties listed with us, available as short and longer term lets.

We can provide a full breakdown of the information that's required for an application, the standard fees involved and guidance on affordability. Our staff are genuinely committed to ensuring our tenants are cared for and know who to call should any issues arise. You'll also have the peace of mind of knowing your deposit is held securely in a ring-fenced account. Read our full list of FAQs.

New Tenant Fees

The following fees apply when renting a property through us:

Holding Fee
£300

This fee is due at the start of the process of applying to rent a property through us. Once the holding fee has been paid the property will be removed from the market and all viewings will be cancelled. The holding fee secures the application, subject to sufficient referencing being received; and this fee is then deducted from the final amount upon moving into the property. 

Application Fee For First Tenant
£240 (including VAT)

This fee is payable a week or so in advance, prior to the tenancy starting, along with the first months rent and deposit. This fee covers referencing and tenancy agreements.

Application Fee For Additional Tenants
£120 (including VAT)

This fee applies to each additional tenant and is payable a week or so in advance prior to the tenancy starting along with the first month’s rent and deposit. This fee covers referencing, and tenancy agreements.

Guarantor Fee
£120 (including VAT)

This fee is required in the event of the tenant needing a guarantor. The guarantor will need to be referenced and if they don’t meet our referencing criteria then an additional guarantor may be required; in which case a further fee of £120 will be required. Some reasons for requiring a guarantor are insufficient earnings or bad credit, such as CCJs, IVAs or bankruptcies.

Permitted Occupier Fee
£120 (including VAT)

This fee may or may not apply to an application where the tenants have children over the age of 18. Anyone over the age of 18 needs to be referenced and added to the agreement, but won’t be listed as tenant. In the event of children being listed as permitted occupiers, this fee will apply. 

 

Existing Tenant Fees

The following fees apply to existing tenants:

Renewal Fee
£120 (including VAT)

This fee is due to existing tenants when renewing the tenancy through us.

Check Out Fee
£120 (including VAT)

This fee is due to existing tenants when vacating and pays for the check out report to be completed.

Tenant FAQs

What is referencing?
Referencing involves checking your suitability to rent a property. You will need to provide details of your employer, a previous landlord who can verify suitability (if applicable) and checks will be run with a credit referencing agency. Your right to live and work in the UK will be confirmed, and ID will be gathered. If there are any credit issues or other issues which may influence the referencing procedure, it's best to tell us straight away.

Why is a guarantor needed?
If a landlord is not satisfied that your earnings aren't enough to cover the rent, or if there are previous credit issues, a landlord may ask for a guarantor. Your guarantor must be someone who lives in the UK and can cover your rental commitment should you not be able to. Referencing checks will be carried out on this person also. The guarantor must prove earnings of 30x the monthly rent or be a homeowner within the UK and be able to provide evidence of this.

Why do I need to pay a tenancy deposit?
Your deposit is required to protect the property against any damage caused during the tenancy. Only cleaning and damage which goes above normal wear and tear can be charged for, and an assessment will be carried out at the end of the tenancy. The deposit can also be held against non-payment of rent.

Where will the deposit be held?
It is a legal obligation to hold all deposits in a government-backed Tenancy Deposit Protection Scheme. We register our deposits in MyDeposits, a link to the website and more information about how your deposit will be registered can be found here.

What is a tenancy agreement?
A tenancy agreement is a legal document which lays out the specific terms and conditions of the tenancy. This is designed to protect both tenant and landlord. Bespoke tenancy agreements can be drawn up to include any specific circumstances agreed upon by both parties.

What happens if repairs are needed?
If your property is managed by us and there is an issue which needs fixing, you can contact Jacobs Steel. We will then inform your landlord, and if necessary arrange something with one of our trusted tradesmen. If the damage is caused by yourself, you may be liable to cover the cost of the repair.

Where your property isn't managed by us, you would need to contact your landlord directly to report any maintenance issues.

Is the landlord allowed to enter the property?
Except for an emergency, the landlord and the managing agent must give 24 hours' notice should they wish to enter the property.

What are my responsibilities as a tenant?
Tenants are required to comply with all terms outlined in the signed tenancy agreement. The most common duties are paying rent and household bills on time, reporting damage and keeping the property clean.

Are tenants responsible for insurance?
A contents insurance policy must be purchased to the value of the possessions you are bringing in to the property. Specialist insurance covers both your own possessions, and any accidental damage caused by you to the landlord's possessions; this is the recommended insurance policy. We can arrange this for you prior to moving in if you don't already have contents insurance, and if you do you are required to provide proof before taking out a tenancy.

Could the landlord decide to increase the rent?
The landlord has the right to a rent review after a period of time which will be outlined in your tenancy agreement and at the start of the tenancy you will be made aware of this. We can't predict if the landlord will want to increase the rent but if this happens then the landlord is required to provide notice of the increased rent. Negotiations of this would be made by Jacobs Steel if we manage the property, or by the landlord directly if we do not.

Can I extend my lease?
After the initial fixed term has ended, it is usually possible to renew the lease, so you can continue to live there. You should begin to discuss this within the final few months of the initial term.

What happens if I want to move out?
There will be a set period of notice in the tenancy agreement, which you will need to serve before moving out. You could move out sooner, but would need to honour the rental payments and may or may not be liable for fees.

When will the tenancy deposit be returned?
When you have decided you would like to move out, a check out service and examination of the inventory will be carried out. The results will be reported to both tenant and landlord, and the deposit returned (minus any deductions if necessary).

Property Ombudsman
NAEA

Worthing
54 Chapel Road
Worthing
BN11 1BE

01903 206000

West Worthing
4 Wallace Parade
Goring Road
Worthing
BN12 4AL

01903 506080

Broadwater
2 Broadwater Boulevard
Worthing
BN14 8JE

01903 237992

Findon
228 Findon Road
Worthing
BN14 0EJ

01903 873999

Lancing
28 North Road
Lancing
BN15 9AB

01903 750335

Shoreham
31 Brunswick Road
Shoreham-by-Sea
BN43 5WA

01273 441341

Lettings
54 Chapel Road
Worthing
BN11 1BE

01903 506040

Land & New Homes
54 Chapel Road
Worthing
BN11 1BE

01903 792177

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